How many Team reports are available on the Cisco Supervisor Desktop?（）

How many skills may an agent have?（）

 What level of control does a subflow have on the overall contact?（）

Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）

You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）

When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）

What is the default filename for the component trace file?（）

How does the Extended Get Digit String step differ from the Get Digit String? （）

Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）

An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）