單項(xiàng)選擇題Which agent will be selected when the Resource Selection Criteria is set to circular routing?()

A.the agent who has been in the Available state for the longest amount of time  
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list  
D.the agent assigned to the selected Resource Group and is thus qualified to be selected


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1.多項(xiàng)選擇題Which three pieces of information are available from the Cisco CRS 4.0 Control Center?()

A.System Parameters Configuration  
B.Cisco Unified CallManager Cluster Status  
C.Date, Time, and Reason of Last Failure  
D.Cisco CRS License Information  
E.Cisco CRS Datastore Replication Status  
F.Cisco CRS Component Activation 

2.多項(xiàng)選擇題Which three Cisco CRS 4.0 components must be active on a Call Recording expansion server?()

A.Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore  
B.Cisco Recording  
C.Cisco CRS Engine  
D.Cisco Monitoring  
E.Cisco CRS Node Manager  
F.Historical Reporting client 

3.多項(xiàng)選擇題Which three server types are supported for the installation of Cisco CRS?()

A.Cisco MCS 78xx servers
B.Dell PowerEdge servers
C.HP DL Cisco certified servers
D.Acer Altos servers
E.IBM xSeries Cisco certified servers
F.Apple servers

4.單項(xiàng)選擇題Which Cisco CRS 4.0 server configuration task enables the Cisco CRS server to fail over to a secondary Cisco Unified CallManager when the primary Cisco Unified CallManager fails?()

A.The LDAP directory must have a secondary profile configured.  
B.No special configuration is required. Cisco Unified CallManager maintains the failover.  
C.The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address.  
D.There must be a second JTAPI user configured with an alternate range of CTI ports.

5.多項(xiàng)選擇題Which three Cisco CRS upgrade paths are supported? ()

A.Cisco CRS 2.2 to Cisco CRS 3.5  
B.Cisco CRS 2.2 to Cisco CRS 4.0  
C.Cisco CRS 3.1 to Cisco CRS 4.0  
D.Cisco CRS 3.5 to Cisco CRS 4.0  
E.Cisco CRS 4.0 to Cisco CRS 3.0  
F.Cisco CRS 4.0 to Cisco CRS 4.5

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Which three of the following are licensed Cisco CRS 4.0 software products?()

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How many Team reports are available on the Cisco Supervisor Desktop?()

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In a CRS cluster with Standby Servers, which of the following statements are true? ()

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The JTAPI provider is the IP address of the().

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Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()

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Which should you check to verify that you have correct software product versions installed?()

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()

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How many skills may an agent have?()

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Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

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