單項選擇題What formula do you use to compute the number of IVR ports?（）

A.Erlang B 
B.Erlang C 
C.AHT * BHCA 
D.VG ports + CTI ports 


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1.單項選擇題How does the CRS Server know that it has received an ASR-enabled contact? （）

A.The workflow has ASR steps in it. 
B.The contact is on an ASR Dialogue Group channel. 
C.The contact is on a JTAPI Call Control Group channel. 
D.The contact is on a Cisco Media Dialogue Group channel.

2.多項選擇題What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.

3.多項選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

4.單項選擇題The JTAPI provider is the IP address of the（）.

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server

5.單項選擇題How do you debug an application with an Accept step?（）

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow