單項選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?()

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  


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1.單項選擇題What is the typical number of trunks in a Call Center?()

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

2.單項選擇題What formula do you use to calculate the number of Voice Gateway ports? ()

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

3.單項選擇題What formula do you use to calculate the number of agents in a Call Center?()

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

5.多項選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?()

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

最新試題

What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

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In a CRS cluster with Standby Servers, which of the following statements are true? ()

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Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

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The JTAPI provider is the IP address of the().

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

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What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

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Which three are core server software components for IPCC Express?()

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

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Which two items does the Cisco CRS 4.5 Installer always install on the system?()

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