A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
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你可能感興趣的試題
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
最新試題
What formula do you use to compute the number of IVR ports?（）
How does the Extended Get Digit String step differ from the Get Digit String? （）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
Which three are core server software components for IPCC Express?（）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）
What level of control does a subflow have on the overall contact?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
Which interface is used to configure debug parameters for log files?（）