多項選擇題In the Expression Editor panel of CRS Script Editor, why would you use the Java tab? （）

A.to execute a specified method of a Java class  
B.to reference a variable or invoke a method of a custom Java Object  
C.to pass variables between two different workflows  
D.to create an object for the purpose of executing methods on a remote computer  
E.to get a reference to the Contact and Session states  
F.to allow for arguments to be passed to a specified method


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1.單項選擇題What happens if all CTI ports for the configured CTI Port Group are busy when a new call arrives?（）

A.Caller will receive network busy treatment.  
B.Caller will receive ringing treatment.  
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.  
D.An exception is raised, but the call is accepted and processed.  
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow

2.單項選擇題What does it mean for a variable in the Application Editor to be defined as a parameter?（）

A.The variable can be used to pass data to and from subflows.  
B.The value for that variable can be supplied via Application Configuration in Application Administration.  
C.The value for that variable is defined by the calling application.  
D.The variable can be used in conditional steps.  
E.The variable can be used to pass data to and from VoiceXML applications.

4.多項選擇題Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）

A.Agent Routing  
B.Historical Reporting  
C.Conditional Routing  
D.Prioritized Queueing  
E.Agent Queueing

5.單項選擇題Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat